Phoenix Palace Hotel Hanoi
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It was clean, nice room , in old quarter so plenty of places to eat and see within walking distance. Staff were friendly and helpful. Breakfast was fabulous, you could even order from the menu as well as different options available already.
Sarah
décembre 2023
The location of the hotel is superb. Staff were very friendly. They packed us breakfast twice when we had to leave very early in the morning. Rooms were small and needs refurbishment. House keeping was good and the bathroom towels were changed every day. There were no coffee powder in the room. Only tea bags were given. Breakfast was ok and gets over very fast!!! Overall we had a very pleasant stay here
David
novembre 2024
We used this hotel as our base to explore Hanoi and different places in the North of Vietnam (leaving our heavy luggage here while on tour for 2 or 3 days away from town): extremely convenient hotel to discover the centre and all the attractions of this vibrant city and its surroundings. It provides the perfect atmosphere to rest after a long day in town. The staff is warm and helpful with information, tour and taxi reservations etc… Highly recommendable!
Veronica
décembre 2024
The hotel is located in the old section of the city but it is a great location. With shops and attractions nearby. The building is older so expect some issues. We had a burned bulb in our nightstand lamp (fixed). The TV had snow on all channels, not very enjoyable (not fixed). Had one issue with wifi but generally worked. Had a window but no real view just back of some building. Don't expect hand towel or a second pillow etc. The breakfast is adequate but hoped for more veggies, perhaps some pastry and orange juice, bacon more often. We had a taxi mix up at the airport etc. Having said all that I had to give them high ratings because the staff was friendly, helpful and bent over backwards to make us feel at home. Laundry practically next door with under 24 hour turn around at a cheap price. All and all a good value for $100 for 4 nights. Booking's some $476.00 or something was ridiculous for this property. Also booking.com wasn't helpful despite calling them twice!
Ronin56
juin 2023
We spent 8 nights with 4 years old. It was a one bedroom queen size room, it was so small for the three of us. So I asked for an upgrade, and they gave us a free upgrade to the family room with two bedrooms. We were so grateful for that. The staff are so nice and helpful, especially Anna. She speaks English very well and so friendly and nice. The location is also so strategic, which is near to all the main tourist attractions. All by foot distance. We chose this place because we didn't want to stress out by taking any transportation.
K-school
août 2023
Breakfast was delicious and a big hit with the kids. We loved the size of the room as well; there aren't many places in Hanoi that have big enough spaces to accommodate a family, and the space was very generous with enough beds for 5. The owners were so friendly and accommodating, and the location was in right in the heart of the Old Quarter.
Hoang
mars 2024
Location was excellent. Staff were helpful and friendly. Room was clean and beds were comfortable. Air con and fan worked well to keep things cool. The breakfast was good.
Angela
mars 2024
Staff were very nice , especially Anna. Location was central to attractions & my room was comfortable. Anna could tell I wasn't really very comfortable staying in hanoi as im not a fan of big city kinda stuff so suggested I go away for a few days. She booked my bus/ferry to cat ba for me & kept my suit case @ th hotel so I wouldn't hav to lug it around. Amazing service , when Anna realised I was back she was so happy tht I'd unwound & had a good time. Thanx to all the staff but especially Anna.
Brian
novembre 2023
Good location, friendly staff, good breakfast options, and super fast service, too. Clean room, the one we had had a small balcony, so that added to the charm. During our stay, 2 of the kids had birthdays, and the staff arranged for 2 complimentary cakes and fruit platters. We didn't even ask for it. It was really nice and sweet of them.
Tania
octobre 2023
Comfortable and clean hotel, very well located in the old quarter of Hanoï, a stone's throw from the cathédrale St-Joseph l. Available and attentive staff, always ready to assist you in your research. This hotel offers excellent value for money, I would return without hesitation when I come be back in Hanoï Pascal
Pascal
décembre 2023
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