Phoenix Palace Hotel Hanoi

The hotel is located in the old section of the city but it is a great location. With shops and attractions nearby. The building is older so expect some issues. We had a burned bulb in our nightstand lamp (fixed). The TV had snow on all channels, not very enjoyable (not fixed). Had one issue with wifi but generally worked. Had a window but no real view just back of some building. Don't expect hand towel or a second pillow etc. The breakfast is adequate but hoped for more veggies, perhaps some pastry and orange juice, bacon more often. We had a taxi mix up at the airport etc. Having said all that I had to give them high ratings because the staff was friendly, helpful and bent over backwards to make us feel at home. Laundry practically next door with under 24 hour turn around at a cheap price. All and all a good value for $100 for 4 nights. Booking's some $476.00 or something was ridiculous for this property. Also booking.com wasn't helpful despite calling them twice!

The staffs were very accommodating especially that our timing of check in and check out were either too late or too early. They are also prompt in answering all my inquiries. They have good breakfast options as well.

The location is very well, 600m walk to Hoan Kiem Lake. Buses and taxis are also very convenient. The boss and staff are friendly, enthusiastic, and thoughtful. Special thanks for helping us print a lot of documents. Keeping our luggage during our trip to Haiphong and reserve a room for our come beck. By the way, the western style breakfast is variety and delicious, and of course there are Vietnamese noodles.

The hotel is conveniently located in the Old Quarter, very close to the lake and the rest of the attractions. The staff was extremely polite and helpful. Breakfast was also very nice. Would recommended it!

The staff were very helpful. We were given a great run through of all the sites to see in the city and help with booking our tours to Ha Long Bay and Trang An. The location is brilliant. Close to everything, nice restaurants and cafes close by. Great value. Good wifi.